Refund and Returns Policy

Effective Date: [01/02/2024]

1. Overview

This Refund and Returns Policy applies to all purchases made from INSCE LTD in the home improvement and building materials category. We are committed to providing our customers with high-quality products and excellent service. In certain circumstances, we offer refunds or replacements for custom orders or damaged items as outlined below.

2. Custom Orders

2.1 Refunds for Custom Orders

We understand that custom orders are unique and tailored to your specific requirements. Therefore, we do not offer refunds for custom orders once the production process has begun. It is essential to review and confirm all details of your custom order before finalizing the purchase.

2.2 Changes or Cancellations for Custom Orders

If you wish to make changes to or cancel a custom order, please contact our customer support team as soon as possible. Changes or cancellations may be accommodated if the production process has not commenced. Any applicable fees or adjustments will be communicated to you.

3. Damaged Items

3.1 Returns for Damaged Items

We take great care in packaging and delivering your orders to ensure they arrive in excellent condition. In the unlikely event that you receive a damaged item, please follow these steps:

  • Contact our customer support team within 14 days of receiving the damaged item.
  • Provide clear photographs of the damaged item, its packaging, and any visible shipping damage.
  • Our team will assess the situation and provide instructions on how to proceed.

3.2 Refunds or Replacements for Damaged Items

Depending on the assessment of the damage, we may offer one of the following options:

  • Full refund: If the item is irreparably damaged and cannot be replaced, a full refund will be issued.
  • Replacement: If the item can be replaced, a new item will be sent to you at no additional cost.

4. Return Eligibility

To be eligible for a refund or replacement for damaged items, you must:

  • Contact our customer support team within the specified timeframe.
  • Provide clear photographic evidence of the damage.
  • Return the damaged item, if requested, in its original packaging.

5. Other Refund Policy

For items not covered by the custom order or damaged item policies, our standard refund policy applies. We do not provide refunds for items that are not custom orders or damaged unless otherwise required by applicable laws.

6. Contact Us

For any questions about our Refund and Returns Policy, please contact us:

Please customize this policy to align with your specific business practices and legal requirements. Consult with legal counsel to ensure compliance with all relevant laws and regulations.