Shipping Policy
At Lumin Shop, we are committed to providing a seamless and reliable shipping experience for our customers. This Shipping Policy outlines the details regarding order processing, shipping methods, delivery times, and other important information to ensure clarity and transparency.
1. Order Processing
- Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment is received.
- Order Confirmation: Once your order is placed, you will receive an order confirmation email with the details of your purchase.
- Delays: Please note that processing times may be extended during high-demand periods or due to unforeseen circumstances.
2. Shipping Methods and Rates
We offer a variety of shipping options to cater to your needs. Shipping costs are calculated based on the weight, dimensions, and destination of your order.
Shipping Methods:
- Standard Shipping: Estimated delivery within 7-15 business days.
- Express Shipping: Estimated delivery within 3-7 business days.
- Free Shipping: Available on orders over $100 (for selected regions only).
Note:
Shipping rates and available methods will be displayed during checkout based on your shipping address.
3. International Shipping
We proudly ship to most countries worldwide.
- Customs and Duties: For international orders, customers are responsible for any applicable customs, duties, or taxes imposed by their local government.
- Delivery Times: International delivery times may vary based on the destination and customs clearance processes.
4. Delivery Times
Delivery times are estimates and may vary based on factors such as:
- Shipping method selected during checkout.
- Destination of the shipment.
- Unexpected delays due to weather, carrier issues, or customs clearance.
We strive to ensure timely delivery; however, we are not responsible for delays caused by external factors beyond our control.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number and instructions to track your shipment. Use this information to stay updated on the status of your delivery.
6. Shipping Restrictions
We do not ship to:
- P.O. Boxes or APO/FPO addresses.
- Certain countries or regions due to restrictions or logistical challenges.
If your location falls under these restrictions, please contact us for alternative solutions.
7. Lost or Damaged Shipments
a. Lost Shipments:
If your package is lost in transit, please contact us at [email protected] or call us at +1 (346) 599-7563. We will work with the shipping carrier to locate your package or offer a replacement if necessary.
b. Damaged Shipments:
If your package arrives damaged, please retain all packaging materials and contact us immediately. We will assist you in filing a claim with the shipping carrier and provide a replacement if applicable.
8. Incorrect Shipping Information
Customers are responsible for ensuring that the shipping address entered during checkout is accurate. If an incorrect address is provided, we are not responsible for delivery delays or lost packages. Contact us immediately to update your shipping details if needed.
9. Contact Us
If you have any questions or concerns about our Shipping Policy, please reach out to us:
- Email: [email protected]
- Phone: +1 (346) 599-7563
We are here to help and ensure your order arrives safely and on time.