Return Policy
At Lumin Shop, we prioritize customer satisfaction and strive to provide the best shopping experience. If you are not completely satisfied with your purchase, we are here to help with a clear and transparent return policy.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- Condition: The item must be unused, undamaged, and in the same condition as when you received it.
- Packaging: The item must be in its original packaging, including all accessories, manuals, and documentation.
- Return Window: You must initiate the return process within 30 days of receiving your purchase.
2. Non-Returnable Items
Certain products are not eligible for returns. These include:
- Items marked as final sale or non-refundable.
- Customized or personalized items.
- Items that have been installed, used, or show signs of wear and tear.
- Products that are damaged due to improper use or mishandling by the customer.
3. Return Process
To initiate a return, follow these steps:
- Contact Us: Reach out to our customer support team at [email protected] or call us at +1 (346) 599-7563. Provide your order number and details of the product you wish to return.
- Approval: Once your return request is approved, we will provide you with a return authorization number (RMA) and instructions on how to proceed.
- Packaging: Pack the item securely, including all original packaging, and clearly label it with the provided RMA number.
- Shipping: Send the package to the return address provided in the approval email. Customers are responsible for the shipping cost unless the item is defective or an error was made in the order.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved:
- Processing Time: Refunds will be processed within 7-10 business days.
- Payment Method: Refunds will be issued to the original payment method used during the purchase.
- Restocking Fee: A restocking fee of 10% may apply for certain items.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [email protected].
6. Defective or Damaged Items
If your item arrives defective or damaged, please notify us within 7 days of receiving the product. We will arrange for a replacement or a full refund, including return shipping costs.
7. Cancellations
Orders can be canceled within 24 hours of placing the order for a full refund. After 24 hours, cancellations may not be guaranteed as the item may have already been processed for shipment.
8. International Returns
For international orders, the customer is responsible for shipping fees, taxes, and duties for returns, unless the item is defective or incorrect.
Contact Us
If you have any questions or need assistance with your return, please reach out to us:
- Email: [email protected]
- Phone: +1 (346) 599-7563
We value your business and will do our best to ensure your satisfaction!